Q. Can I pay with a credit card?

A: Currently, we only take checks, money order or cash. When payment is received at our office, we will activate your account.

Q. How do I get my email working?

A: Many of our customer has internet access with another ISP and host their sites with us. In that case, InternetServicePros.com will set up a forward of your e-mail address(es) mail to your preferred e-mail address(es). However, do to transfer regulations of most ISP's, you will not be able to send from your domain e-mail address. With most e-mail software programs, you can set up additional "Identities" or "Personalities" that makes your outbound mail appear as if it was generated from your domain.

If you have a package with dialup internet access (coming soon), you will be able to configure your domain e-mail addresses to be your prime e-mail address(es).

Your Username and Password will be required to access and send e-mail.

Q. What is your spamming policy?

A: See our Terms and Conditions page.

Q. Who is InternetServicePros's provider?

A: Our service is provided by a large wholesale Internet Service Provider, who is fully connected to major backbone connections. Servers are secured and have state-of-the-art power backup and envirnomental controls.

Q. How do I FTP my Web site over to Internetservicepros.com?

A: We recommend WS-FTP software, which we do not support. You can find WS-FTP on a Google search.

Once you have downloaded the software, you will need to fill in some information fields. For Domain accounts use your Domain Username and Password. For InternerServicePros.com member accounts, use your InternetServicePros.com Username and Password. There will also be a FTP field in the software -- here you should type: www.yourdomain.com for Domain accounts. The directory can be accessed by entering ../../web. NOTE: it is the Web directory off the root directory, NOT the web directory under the users directory. With member accounts enter www.internetservicepros.com and the active directory will be the Web directory.

Q. How do I change my billing Information?

A: Email info@internetservicepros.com and make your request OR call us 619-518-4983.

Q. How do I change my Username and/or Password?

A: Depending upon package type, customers may not be able to change their Usernames without cancelling your existing account and sign-up a new account under a different Username.

To change your Password:

Email info@internetservicepros.com and make your request OR call us 619-518-4983.

We will confirm password changes via your main contact e-mail address.

Q. Why can't I logon?

A: First you must make sure that you are typing in your username and password correctly, remember that they are case sensitive.

Make sure that the phone number that you are dialing into is correct.

If you still can't login, please take note of any message you might be getting when trying to login and call us at 619-518-4983.

Q. Who do I contact if I'm having a problem?

A: Call us 619-518-4983 or email info@internetservicepros.com

Q. Is there a limit to the size of my mailbox?

A: 250 MB combined storage limit for each email account.

Q. How do I cancel my account?

A: In order to cancel your account:

US Mail to
InternetServicePros.com
936 Moana Dr
San Diego CA 92106

or Email info@internetservicepros.com and make your request including:

User Name
E-Mail Address
Reason for Cancellation
If your request is not received in our office by e-mail or US mail by the last day of your billing cycle. Failure to do so will result in the next billing period being invoiced and it is non-refundable.


 
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